Frequently Asked Questions

Owned by Vivian Jiang
Last updated: May 09, 2024 by Vicky Leung

Stakeholder Management

Why is a Stakeholder Rank End Date not updated?

If a stakeholder is considered a faculty member (non-staff), has a rank that has been terminated, and no active rank, eTRACS does not receive any rank updates from myINFO anymore. You will have to manually update the Rank End Date.

Stakeholder First or Last Name is Incorrect?

If a stakeholder’s first or last name is incorrect in eTRACS, that means it is entered incorrectly by HR in myINFO. The only solution to this is to have the said stakeholder contact HR directly as the record holder and revise this on their end.

 

Course Scheduler

Can I schedule overlapping co-op courses with the same instructor?

Our team is currently looking into this use case for course scheduling. In the meantime, please use the guide below as a workaround.

Situation:

Departments have multiple co-op courses and schedule the classes to be Mon-Fri the whole day preventing students taking other courses during a work term. However, Course Scheduler flags the instructor conflict since those co-op courses have the same instructor, creating a teaching conflict. The instructor is inputted so they can input the grades for the students end of the term so it is crucial to have they added.

 

Step by Step Guide:

  1. Go into Course Scheduler (https://tracs.sfu.ca/course_management/course_scheduler)

  2. Use the filters to look for the co-op courses

  3. Drag a offering in

  4. Change Meeting Pattern to User Defined and click on Save

  5. Go into Instructors tab

  6. Remove the instructor by clicking on the red remove button

  7. Search and add a TBA Instructor

  8. Click on Save Instructors button

  9. Click on Meetings tab

  10. Add the Mon-Fri whole day meeting schedule, and click on save

  11. Repeat the above steps for all co-op courses

  12. Once all co-op courses are scheduled with TBA Instructor, go to goSFU Course Data Upload page -> Schedules worksheet to publish the schedules

  13. Once the schedules are published, go back to Course Scheduler and replace the TBA Instructor back to the actual instructor. Then, publish the instructor to goSFU

Teaching Patterns (TTR)

Can I add a Study Leave with a value of zero as a placeholder leave?

No, we have a general Leave (L) code for use cases like these. (L)s do not affect the Total Study Leave Service Years counter so it is perfect for leaves that do not fall in a specific category and used in one off scenarios. The value for these transactions are just dummy numbers that will not impact study leave.

Can I have OSL and SL in the same term?

No, our logic currently does not know whether to consider the OSL value first or the SL deductions first when calculating on the fly. Therefore, adding both OSL and a SL in the same term will cause issues in the Total Study Leave Service Years counter down the road.