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To access eTRACS, you must:

  • Have a valid computing ID
  • Be a current employee
  • Have confirmed a role within the system

If you are experiencing problems with accessing pages in eTRACS, see solutions below: 

IssueSolution 
Recently updated changes are pushed into Production.

Clear your browser cache:

Google Chrome

  1. Right click on the browser page.
  2. From the drop down list that appears, select 'Inspect' (or use the Shortcut key Ctrl+Shift+I).
  3. A panel will appear on the bottom or side of the screen. Leave this panel open.
  4. Right click on the Reload or Refresh button of the browser. A drop down list will appear.
  5. Select the item "Empty Cache and Hard Reload"
  6. Close the side panel.

Firefox

  1. Hold down Ctrl, Shift and the ‘R’ key.
  2. Or hold down Ctrl and press F5.

Safari

  1. Hold down the option and command key then press the ‘E’ key.
The browser is still remembering sponsored account credentials, which have not been set up in eTRACS. This is when you have used a CAS login in the same browser with the sponsored account.

Login in with your personal CAS credentials. Upon seeing the 403 error message, click the red 'Logout' button. Then, go back to the eTRACS login page and login again with your personal CAS credentials. 


You may not have the necessary permissions to access this page. Speak with your Director of Administration to see if you should be given access to this page. Please email Calvin Cheung at ccc48@sfu.ca to request access and include approval from your Director of Administration.

Other Issues 

If these solutions do not resolve your page access, please contact Calvin Cheung at ccc48@sfu.ca or Gloria Simpson at gis1@sfu.ca.


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