How to Resolve Page Access Problems

To access eTRACS, you must:

Have a valid computing ID
Be a current employee
Have confirmed a role within the system

If you are experiencing problems with accessing pages in eTRACS, see solutions below:

Issue

Solution

Recently updated changes are pushed into Production.

Clear your browser cache:

Google Chrome

Right click on the browser page.
From the drop down list that appears, select 'Inspect' (or use the Shortcut key Ctrl+Shift+I).
A panel will appear on the bottom or side of the screen. Leave this panel open.
Right click on the Reload or Refresh button of the browser. A drop down list will appear.
Select the item "Empty Cache and Hard Reload"
Close the side panel.

Firefox

Hold down Ctrl, Shift and the ‘R’ key.
Or hold down Ctrl and press F5.

Safari

Hold down the option and command key then press the ‘E’ key.

The browser is still remembering sponsored account credentials, which have not been set up in eTRACS. This occurs when you have used a CAS login in the same browser with the sponsored account. You must login in with your personal CAS credentials.

Upon seeing the 403 error message, click the red 'Logout' button. Then, go back to the eTRACS login page and login again with your personal CAS credentials.

You may not have the necessary permissions to access this page.

Speak with your Director of Administration to see if you should be given access to this page. Please email Calvin Cheung at ccc48@sfu.ca to request access and include approval from your Director of Administration.

Other Issues

If these solutions do not resolve your page access, please contact Calvin Cheung at ccc48@sfu.ca or Gloria Simpson at gis1@sfu.ca.

How to Resolve Page Access Problems

Other Issues

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