Problem
If you are experiencing problems with accessing pages in To access eTRACS, and you must have a valid computing ID, are a current employee, and you have confirmed a confirmed role within the system.
Reason 1
This can happen due to recently updated changes that are pushed into production.
Solution
If this happens you may need to clear your browser cache.
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If you are experiencing problems with accessing pages in eTRACS see solutions below:
| Issue | Solution |
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| Recently updated changes are pushed into Production. | Clear your browser cache: Google Chrome
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Firefox
Safari
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Reason 2
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| The browser is still remembering |
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| sponsored account credentials, which have not been set up in eTRACS. |
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| This is when you have used a CAS login in the same browser with the sponsored account. | Login in with your personal CAS credentials. Upon seeing the 403 error message, click the red 'Logout' button. Then, go back to the eTRACS login page and login again with your personal CAS credentials.
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Reason 3
| You may not have the necessary permissions to access this page. |
Solution
| Speak with your Director of Administration to see if you should be given access to this page. |
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| Please email Calvin Cheung at ccc48@sfu.ca to request access and include approval from your Director of Administration. |
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Other Issues
If these solutions do not resolve your page access, please contact etracs-help@sfuCalvin Cheung at ccc48@sfu.ca or Gloria Simpson at gis1@sfu.ca.