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If you are experiencing problems with accessing pages in eTRACS, please follow the steps until you are able to get access. If these solutions do not resolve your page access, please submit a ticket to our Help Desk: https://tracs-helpsfu.its.sfu.ca/servicedesk/customer/portal/2.teamdynamix.com/TDClient/255/ITServices/Requests/ServiceDet?ID=2400
Instructions regarding accessing helpdesk:
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Step 1: Clear your browser cache
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Google Chrome | Firefox | Safari |
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Step 2: Logout of CAS
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Upon seeing the 403 error message, click
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Step 3: If Step 1 & 2 do not work, contact the eTRACS team
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Speak with your Director of Administration to see if you should be given access to this page. Please submit a ticket to our Help Desk (https://tracs-helpsfu.its.sfu.ca/servicedesk/customer/portal/2teamdynamix.com/TDClient/255/ITServices/Requests/ServiceDet?ID=2400) and include approval from your Director of Administration.
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