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If you are experiencing problems with accessing pages in eTRACS, please follow the steps until you are able to get access. If these solutions do not resolve your page access, please submit a ticket to our Help Desk: https://tracs-help.its.sfu.ca/servicedesk/customer/portal/2.
Instructions regarding accessing helpdesk:
- Please ensure that you are connected to SFU VPN if you are not on campus
- Please ensure that you are using your personal account to log into the CAS. The helpdesk portal is not accessible using sponsored accounts
Step 1: Clear your browser cache
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