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Step 1: Clear your browser cache
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| Google Chrome | Firefox | Safari |
|---|
- Right click on the browser page.
- From the drop down list that appears, select 'Inspect' (or use the Shortcut key Ctrl+Shift+I).
- A panel will appear on the bottom or side of the screen. Leave this panel open.
- Right click on the Reload or Refresh button of the browser. A drop down list will appear.
- Select the item "Empty Cache and Hard Reload"
- Close the side panel.
| - Hold down Ctrl, Shift and the ‘R’ key.
- Or hold down Ctrl and press F5.
| - Hold down the option and command key then press the ‘E’ key.
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Step 2: Logout of CAS
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Upon seeing the 403 error message, click 
. Navigate back to CAS login page and login again with your personal CAS credentials. Please note that sponsored account credentials have not been set up in eTRACS.
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